Where is everything made?
Milan and Porto — eleven specialists across two ateliers. Cashmere from Mongolia, silk from Como, wool from Biella.
Do you have a physical store?
The archive store is at Rua das Flores 91, Lisbon. The ateliers are by appointment only.
Do you discount?
Never. We'd rather re-stitch a piece than mark it down.
How long does shipping take?
3–5 business days standard, 1–2 express. Full details.
Can I return a sale piece?
Items marked “final sale” at checkout cannot be returned. Everything else has 30 days.
Do you offer made-to-measure?
Yes — by appointment in Milan, Porto, and Lisbon. Allow 6–8 weeks.
How do I care for my pieces?
Each garment ships with a printed care card. In general: dry-clean tailoring once a season, hand-wash knitwear in lukewarm water, brush leather monthly.
What if I need a repair?
Every LUXE piece carries a lifetime mending guarantee. Write to atelier@luxe.example.